Here are a few more frequently answered questions I get asked during my meetings! Enjoy!
1) I have lots of downtime between the ceremony and reception. Will we be charged for that?
Our hours of service are calculated from when we first start shooting, this might be arrive at your ceremony venue, or at your house to cover your morning. It then continues to when we leave the reception.
Although the schedule may appear to have some wedding downtime there may still be activities going on that you will want documented to help tell the complete story of your day. Oftentimes it’s during the downtime that we are able to catch the most candid moments. It’s a great time to get a photo with that friend or relative who may have missed the pre-ceremony group photo session. We also use that time productively to prepare for other parts of the day for example we set up our off camera flashes for dance, or group photos, even photograph some details like the rings or capture some drone footage of your venue!
2) What happens if things run late and we need more time?
We provide a courtesy 15-20 minute grace period just in case things run a little late and you haven’t got to the cake cut, etc… If the wedding has run late due to circumstances out of your control we will make sure we capture all the moments we planned on before leaving, after all it isn’t your fault the M20 got closed and we were all stuck in traffic for two hours, or the bridesmaids car broke down before getting to the church
If you know early on that you are going to need additional coverage it’s best to inform us prior to your wedding day. Any requested time added on the wedding day is billed at our hourly a la carte pricing, which may be higher than our package rates. So if you think you may need more hours, it’s better to book them ahead of time.
8) What happens if you lose my images?
We do as much as we can to physically stop this from happened. I photograph on mulitple cameras that record the files to two locations at a time, during any downtime in the wedding we download these files, normally when you sit down for food, because who wants to be photographed when your digging into your food!?
Once my laptop has an internet connection, or its in the office, these files are backed up with my NAS (Network Attached Storage) this has redundancy encase anything breaks, but this is also backed up to another drive and… I keep a backup of it online, which intern has redundancy! So your images are very safe!
Once everything has been edited, these are uploaded to my Pixiset Gallery for you to look at, share and download, they also remain on our NAS just encase!
9) What happens if my clients lose their images?
Normally your wedding gallery will be kept accessible online, so we can just resend you email, but if it isn’t still online, we can find export and re-upload them, then send you a downloadable link. Don’t worry the first time is complimentary.
You will be charged a fee for any additional retrieval requests. due to the time it takes to find, export and upload the images. There is also a fee for all replacement media like USB’s in addition to any shipping costs.
10) Do you include the raw files?
Your final edited images are delivered online on my interactive gallery in .jpeg format at around 6×18 in at 300 dpi.
RAW files and unedited files are available for purchase, but honestly I wouldn’t buy them unless you really want to ruin the magic of the final images… they are also full of the half eye opened faces, test shots featuring myself and my staff and guests looking a little sad. They say don’t meet you Hero’s, same goes for don’t watch your own outtakes…